Terms of service

POU Online Shopping Terms

Updated 23 October 2026

These terms apply to point-of-use (POU) water systems purchased directly from the Water Analytics Australia online shop, including benchtop and under-sink machines. Your selected product, package and accepted order set out what you are buying.

1. Orders and payment

All prices are in Australian dollars and include GST. Delivery and any optional installation charges are shown before you accept your order. Payment is due as stated at checkout or in your agreed order. An order is accepted when WAA confirms it in writing.

Your accepted order fixes the agreed price and inclusions. Later website changes do not increase an accepted order's price or remove an entitlement already agreed with you. Any variation to an accepted order must be agreed with you, subject to your legal rights.

2. Stock, pre-orders and delivery

Please check the product page and your selected package for stock or backorder status, estimated arrival dates and delivery details before purchasing. A stock arrival estimate is not a guaranteed delivery or installation date. Where the product page requires full payment to secure a backorder price, that requirement applies to the order.

Provide an accurate delivery address and tell us about access restrictions. We will notify you of a material delay and discuss an appropriate solution, without limiting your legal remedies. Tell us promptly about missing, incorrect or damaged deliveries so we can investigate; this does not impose a deadline that removes your consumer rights.

3. Optional installation

Installation is included only when expressly stated in your selected package and accepted order. Check the product page for service areas, site requirements and included work. Supply-only orders do not include installation unless a particular installation service is expressly included.

If unexpected site work or extra costs arise, we will explain them and seek your agreement before proceeding. If you decline and installation cannot proceed as quoted, we will offer cancellation and refund the affected unperformed supply and installation. Any separately agreed work already completed will be itemised separately, without double charging and subject to your legal rights.

4. Cancellations and returns

Our POU Returns & Refunds Policy explains cancellation requests, accepted change-of-mind returns, the 15% cancellation or restocking fee and its exceptions, and remedies for faulty goods. Please contact us before sending a machine back, particularly if it has been installed.

5. Product warranty and support

Purchased POU systems carry a two-year WAA express product warranty for the original purchaser. For a WAA supply-and-install order, it begins when installation is completed. For a direct WAA supply-only order arranged for independent installation, it begins on dispatch. WAA installation workmanship is covered for two years from completion.

Use and maintain the machine according to its instructions. Routine maintenance and consumables used up through normal use are not, by themselves, product faults. For a covered fault, WAA covers necessary parts, remedial labour and transport. Contact us with reasonable proof of purchase and details of the problem so we can arrange assessment and the appropriate remedy.

The express warranty is additional to your Australian Consumer Law rights. The two-year period does not limit those rights, and a missing registration does not automatically remove them.

6. Your consumer rights

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Our goods come with guarantees under the Australian Consumer Law. For a major failure you may choose a refund or replacement. For a failure that is not major, you are entitled to have it remedied within a reasonable time. If it is not remedied, further refund, replacement or cancellation rights may apply. You may also be entitled to compensation for reasonably foreseeable loss or damage.

Where installation services fail to meet a consumer guarantee, the available remedy may include rectification, cancellation, a refund for the unused portion or compensation, depending on the failure. Existing accepted orders retain their agreed entitlements.

7. Contact and privacy

Your seller is LIQI TRADING PTY LTD, ABN 34 622 587 437, trading as Water Analytics Australia.
Email: admin@wateranalytics.com.au
Service phone: 02 8528 4645
Address: Unit 1, 132 Bannister Road, Canning Vale WA 6155, Australia.

For how we handle personal information, see our Privacy Policy.