A few details help us help you.
Have your model, serial number and purchase details ready if available. Photos or a short video can help us understand the issue. If you cannot find a detail, tell us in the form.
Whole-house, under-sink RO and benchtop products are supported. Attach files directly to your request; there is no need to email them separately.
What happens next?
Once your request is saved, you will see a reference number. WAA will review the information and contact you about any additional details and next steps. Please wait for our instructions before arranging a return.
Submitting this form does not approve a warranty claim, register a product or activate an extended warranty. Warranty and installation workmanship are assessed separately against the terms applicable to your purchase.
Frequently asked questions
I bought from a reseller. Can WAA help?
Yes. Leave WAA Job Number blank and tell us which reseller or retailer you purchased from. WAA can help with after-sales support and may ask for proof of purchase from that business.
I cannot find the serial number.
Select “I cannot find the serial number” and explain briefly. A photo of the system or label can help us identify it.
Does this register or extend my warranty?
No. This is a request for support with an existing product. For registration or warranty program questions, contact WAA support.
Where can I find product documents?
Contact WAA support for manuals and product documents, or browse Troubleshooting Guides.
Submitting on behalf of a customer? Use our Reseller Warranty Claim form.