This programme rewards eligible existing WAA customers who refer a new customer for a qualifying WAA system sale. Referral rewards are separate from Life Care and warranty benefits.
LIQI TRADING PTY LTD | ABN 34 622 587 437
Trading as Water Analytics Australia
02 8528 4645 | admin@wateranalytics.com.au
Unit 1, 132 Bannister Road, Canning Vale WA 6155, Australia
These terms apply to new orders where supplied and accepted for the transaction. They do not retrospectively replace terms already accepted or remove an earlier warranty, paid entitlement or non-excludable right. Any change to an existing agreement requires an appropriate separately agreed variation.
E1 Who may refer
An existing customer who has purchased from WAA may refer a new customer through a WAA sales representative under this programme. Buying Life Care is not required. The qualifying sale must be a WAA customer contract. An independent retailer's own sale is outside this WAA-funded programme unless a separate written programme expressly provides otherwise.
The referred person must not already be an existing WAA customer and must not be a person in WAA's database who has been contacted by WAA in the preceding 12 months. Buying your own second system or second property is not a referral of a new customer.
E2 Recording the referral
Before providing another person's details, tell them that you intend to refer them and obtain their permission for WAA to contact them. A referral does not give WAA permission for unrelated marketing without the applicable consent.
Give the referral details to the WAA sales representative before the new order is confirmed, so the referrer is recorded on the proposal or order. This record is the primary evidence for allocating a reward. If it contains an error or competing claims arise, WAA reviews relevant records and the new customer's confirmation; a clerical omission is not automatically conclusive.
E3 Qualifying sale and reward
A successful referral requires the new customer to purchase and fully pay for the qualifying system, with delivery and installation completed where applicable. For a third-party system payment plan, full payment to WAA means receipt of the provider's settlement, not completion of the customer's 36 monthly payments to that provider.
The reward is $390 for each qualifying POE whole-house system and $120 for each qualifying POU system, including an eligible independent under-sink RO or Benchtop unit.
A POU unit purchased as a POE add-on does not earn an additional $120 referral reward. For example, a POE plus a bundled POU earns $390 for the POE and no additional reward for that add-on. This includes an add-on offered with complimentary mixer or installation even if its unit price is unchanged. Two independently priced, otherwise qualifying POU units earn $240. Under Sink RO 3 cannot be sold as a standalone machine.
A unit cancelled or refunded before the sale qualifies does not earn a reward. If a qualifying sale is later reversed by a voluntary change-of-mind cancellation or return, WAA may seek repayment of the reward attributable to that unit, explaining the calculation. Fraudulent or duplicate rewards may be recovered. A later genuine fault repair, replacement or statutory refund does not automatically trigger recovery from the referrer. Programme changes do not retrospectively remove a valid reward already earned.
E4 Claim and payment
The referrer must contact admin@wateranalytics.com.au to claim within six months after the qualifying delivery and installation, where applicable, are completed. Provide the referral details and reasonable information needed to match the sale. Contact us within that period even if payment qualification is still being verified.
WAA pays the cashback within 14 business days after the sale is complete, WAA has received the required payment and the claim has been approved. Payment is to the referrer's nominated bank account. An e-gift card, filter credit or other alternative is used only with the referrer's agreement; it is not substituted unilaterally for a cash promise.
A reward is allocated once per qualifying unit to one verified referrer. False, duplicate or self-referrals do not qualify. Reasonable evidence may be requested, and WAA will explain a rejected claim. This programme does not change any buyer's statutory remedies or warranty. This includes an existing Life Care customer buying for themselves with an unused $200 credit and an eligible 5% sales-rep code: no $120 self-referral reward is payable.
E5 Changes privacy and enquiries
Participation means accepting the programme terms supplied for that referral. WAA may amend or close the programme for future referrals by publishing a new version. An accepted referral remains subject to its recorded offer; later changes do not remove a reward already earned.
Referral and payment details are handled under the WAA Privacy Policy and used to verify the referral, qualification and payout. Do not provide another person's bank details without authority. Contact customer service to correct a record or dispute a decision; WAA will consider supporting evidence and explain the outcome.
Referral rewards are separate from product warranty and the optional Life Care Pack. POE 3 conditional lifetime warranty follows the Consumer Terms and does not require Life Care. POE 4 UV has two-year express cover. Legacy warranty promises remain protected. Nothing in these terms excludes rights that cannot be excluded.
E6 Online codes and sales assisted referrals
Referral purchases must be arranged and recorded through a WAA sales representative before the order is confirmed. An ordinary unassisted website purchase does not automatically receive either a 5% sales-code discount or a referral reward. Eligible standalone POU customers who obtain a valid sales-rep code may use the 5% unit discount, but that order does not also earn the $120 POU referral reward. Alternatively, an otherwise qualifying sales-assisted referral can earn the referrer's $120 without that 5% discount. The sales-rep code identifies a sales channel; it is not evidence of a genuine referral by itself. Buying for yourself never earns a self-referral reward. These restrictions do not prevent an eligible unused Life Care product credit from being applied after a valid 5% code as described in Consumer Terms and Conditions clause C4.